Have you noticed more people engaging in “high conflict” behaviour these days? Someone yelling at a receptionist? A colleague who often gets into arguments and doesn’t take responsibility for their actions? A client who files multiple complaints over a miscommunication?
These types of behaviours are increasingly common, and as a legal professional, it is more important than ever to be able to manage individuals with high conflict personalities who repeat patterns of high conflict behaviours.
At this one-day workshop, you will learn the theory of high conflict behaviour, and explore skills and techniques to manage high conflict disputes. You will draw from your own experiences, refine your existing skill set, and practice new strategies, so that can you leave this course with insight and confidence when dealing with high conflict behaviour.
Join us and learn how to effectively clear up conflict today!
Law Society of BC CPD Hours
6.5 hours (a minimum of 1 hour will involve aspects of professional responsibility and ethics, client care, and relations, and/or practice management)
Course Instructor
Michael J. Lomax — Michael Lomax Law Corporation, Victoria
Early Bird Pricing – Register by September 14
In-Person: $629
Articled student pricing available for in-person registration